Tag Archives: IT

Balance Incident and Change (or Prepare for a Thursday Beatdown)

Recently, as part of a professional networking organization, I was tasked with scheduling a session for like-minded colleagues. The challenge, I soon found, was that while most people were good with Thursday, one service desk manager was adamant that he couldn’t make it. When I asked why, he said they are almost always overloaded with incidents on Thursday, so the likelihood of making it was next to nil. Intrigued by his ability to see into …

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Problem Management Is Like Watering Plants

I can remember the first place I lived in on my own without roommates. A friend dropped off a potted palm tree as a housewarming gift. They said, “It will make your place look better, more lived in.” I shrugged and placed it in a spot where it would get loads of light. In the first few months I took good care of the plant, watering it and providing regular doses of fertilizer and so …

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How to Identify Risks with a SWOT Analysis

Project managers can use several tools to identify project risks, including interviews, brainstorming, checklists, assumption analysis, cause-and-effect diagrams, the nominal group technique, and affinity diagrams. One of my favorite techniques is the SWOT analysis, where you and your team can identify and prioritize strengths, weaknesses, opportunities, and threats. Once you’ve completed the SWOT analysis, you will have identified opportunities (positive risks) and threats (negative risks), inputs for your risk register. The information can help you …

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Meeting the IT Profitability Objective

Cutting costs only takes a business so far, especially as it pertains to IT. When faced with constricted budgets, Steve Heilenman, CIO of Computer Aid, Inc. (CAI), believes we should take this as an opportunity to “reposition technology to assume new roles in meeting the objectives of the business.” In an article for CIOReview, he shares the methods he uses to make IT a critical business enabler. Building Self-Sufficient IT To better support CAI, which …

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