IT asset management rumors are the most significant barriers to ITAM popularity. People think it as a costly process, but, in reality, it can improve operations and management. Find out from this ITSM.tools article by Pablo Vergne if you have fallen for these IT asset management rumors.
Clearing the Air
Now that ITIL 4 is here, these IT asset management rumors will not survive for long. For now, do not fall for the following IT asset management rumors:
Not Applicable Everywhere: One of IT asset management rumors is that it has limited application. Irrespective of the sectors you are in, IT assets incur costs when your organization leverages IT in any way. For licensed software, you need to renew licenses to use it legitimately across the enterprise. Auditors will do their regular rounds of inspection and might even penalize you for non-compliance.
Too Complicated and Overpriced: Believing in these IT asset management rumors cost more than ITAM application. Without the tool, it is cumbersome for you to track IT assets, and the expenses in terms of audits, penalties, etc. go up. Your company might be performing some of the IT asset management activities involuntarily. For example, an established request management process, asset tags, IT application buying process, etc.
ITAM Is Not Linked with IT Service Desk: The typical role of an IT service desk agent is to address incident tickets, service requests, and communicate with the customers. With ITAM, the process is more streamlined and automated. For example, a customer request to get a laptop with a specific configuration leads to several to-and-fro communication among the customer, IT, and purchasing departments. Meanwhile, a service desk with ITAM has a self-service portal where the customer request automatically goes to the concerned departments sequentially.
Inadequate Benefit Realization: One of the IT asset management rumors is that it brings in little ROI. According to the facts, the revenue of ITAM is monthly. Besides the financial aspect, you can handle the IT ecosystem better. You have a smarter way to manage the purchase, build, maintenance, and expiry of IT hardware assets with the process. Your software applications comply with every rule. Also, the tool automatically renews your crucial assets, support agreements, and licenses.
To view the original article in full, visit the following link: https://itsm.tools/debunking-the-common-it-asset-management-myths/