IT service management
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Incident Management
2 Solutions that Could Lessen IT Downtime Aftershocks
When Eurocontrol, an air control center, suffered IT downtime, 500,000 passengers were left stranded. A router failure caused the Southwest…
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Incident Management
How to Leverage Self-service to Increase Customer Base
Self-service is a common thing in IT support now. To cater to the ever-increasing customer base, 70 to 80 percent…
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IT Governance
Impact of Machine Learning on Service Management
Artificial Intelligence and machine learning is something of a watchword at service management events. In this article at ServiceDeskShow.com, Geoffrey…
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Communication
3 Golden Rules to Enhance Communication in Service Management
In the field of service management, communication is the keyword. The ability to retain the customer base in the day…
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Interviewing/Reviews
Can IT and Your Business Co-Exist? Read the ITSM Report
ITSM.tools conducted a survey, “How Well Does IT Know the Business,” to check the current alignment of IT with business.…
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Blogging Alliance
Problem Management Is Like Watering Plants
I can remember the first place I lived in on my own without roommates. A friend dropped off a potted…
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IT Governance
Examining IT Services from Different Perspectives
IT service management is all about stability and reliability. Paradoxically, stability and reliability are actually moving targets, since business is…
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IT Governance
5 ITSM Lessons from a Marathon
Sports are full of good metaphors for life, even the trivial non-sports like running in straight lines for ridiculous lengths…
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IT Governance
How CIOs Can Use Service Management to Get the Most of Cloud
The clouds are rolling in and an IT storm is imminent. Cloud-based applications are slowly taking over, and it is…
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IT Governance
ITSM Isn’t about IT, It’s about Customers
IT is more than technology; it is rooted in the delivery of exemplary services to customers. Any successful business will…
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