Being in charge of a project means stretching yourself from all sides. You have all the deadlines and requirements to tackle in order to get the project done. But you also have a team to manage, and you must get what you need out of them without terrorizing them. In a post at Project Management 101, Lew Sauder explains how to hold team members accountable in a fair way.
Managers have to deal with several issues and details several times in a day, so it becomes easy to make assumptions about who knows what. If you don’t spell out exactly what you want done and when, there’s a higher chance of your team misunderstanding what’s expected of them. Saying it’s “no rush” to get something done doesn’t give a specific deadline and might result in an assignment being placed in the wrong priority by your team members.
Once you establish what you clearly want from your team, the next step is to put measures in place to monitor progress. Setting up checkpoints when key parts of the project are completed, even when it’s just an email saying it’s done, can help track your team members’ work. Sauder also says to write important info down to help in recalling it later. This can further help in tracking deadlines:
I generally keep a spreadsheet of tasks that I assign. I’ll list the request, the person I assigned, the date asked and the deadline. Once the task is done, I’ll track the date it was finished.
This allows me to fairly assess who is meeting their commitments. If I see a trend of frequent missed deadlines, I can sit down and talk to the person with all of the facts. Rather than saying, “You miss a lot of deadlines.” I can say, “Over the past three weeks, you have missed the deadline on four tasks.”
Communicating with your team is a two-way street, so ensure that they are ready and willing to keep you up to date on their progress. Inform them on your communication preferences so they can know how to consistently reach you, be it email, in person, or carrier pigeon. They also need to know how often they should update you and provide feedback. Let them know if they miss an important update so you can stay in the loop and to show that you value these deadlines.
You can view the original post here: http://blog.pm101book.com/keep-team-members-accountable/