tahanan / Archives Tag: help desk

Archives Tag: help desk

Problem Management Is Like Watering Plants

I can remember the first place I lived in on my own without roommates. A friend dropped off a potted palm tree as a housewarming gift. They said, “It will make your place look better, more lived in.” I shrugged and placed it in a spot where it would get loads of light. In the first few months I took good care of the plant, watering it and providing regular doses of fertilizer and so …

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5 Tips for Project Managers to Work with the IT Help Desk

Most projects today involve some sort of IT-related element, and this means that you will likely be interacting with the IT help desk. In a post for A Girl’s Guide to Project Management, Elizabeth Harrin discusses how to build a better working relationship with the help desk, service desk, or whatever they are called in your organization. Let’s Help Each Other When the project ends, you will likely move on, but IT will still be …

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7 Simple Tips to Improve Customer Service on the Help Desk

If you are like the plethora of people who think a new ITSM tool will help to improve your help desk operations, you are sadly mistaken. In retrospect, all you really need to do is get back to the heart of the matter and improve your customer service. In a post at his blog, Joe the IT Guy elaborates on ways to improve with seven tips: End users are not assets or ticket numbers. End …

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