Tag Archives: problem

Incident teams are expected to respond to problems and rectify the situation, but if the underlying causes are not fixed, they will be stuck in a never-ending firefighting mode. In a post for Service Management Journey, Ryan Ogilvie elaborates on how to effectively fix this issue. A conversation with a colleague sprouted an interesting discussion for Ogilvie. The colleague shared that he and his team were excitedly awaiting a new incident manager, because there was …

Mistakes are seldom the end of the world. In fact, mistakes often provide wonderful learning opportunities for organizations to grow. What becomes a problem is when organizations forget what they have learned from project failures and go back to making the same mistakes. In an article for Harvard Business Review, Francisco Polidoro Jr. explores why businesses so quickly become amnesiacs. What Do You Remember? NASA unfortunately provides a quintessential example of lessons learned and forgotten from …

Do you have the guts to change with the times? If you do not, you can just watch the business rust. But if you do, continual service improvement provides the means to maintain the business’s sheen for all times. In a guest post for Joe the IT Guy, Ian Clayton discusses the seven essential elements of a successful improvement program: Define the problem. Focus on the customer. Obtain the commitment of leadership. Socialize the program. …

Many project managers feel overwhelmed with emails, phone calls, and meetings. They often work overtime, but few feel as though they are making progress. Although we are all given the same amount of time each day, some project managers are able to produce greater value for their organizations. Some are more engaged. Imagine yourself as a more productive project manager, one with greater capacity and energy to complete each day’s tasks. Let’s look at common …