Incident Management
Rubbing out incidents
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Codified Steps to ITIL Incident Management Process Flow
IT infrastructure library (ITIL) is a vital step to establish an effective IT service management (ITSM). ITIL enables businesses to…
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How Is the World Doing After the GDPR Implementation?
2018 saw the internet flooded with news, articles, and press releases on GDPR. However, over 27% of global companies have…
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4 New Risk Management Areas You Should Focus on this Year
Risk management prevents unnecessary financial tensions in a company. From risk managers, administrators, managers, to employees, all work towards reducing…
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2019 Data Governance Trends You Must Be Aware of
With innovative technologies becoming a norm, it is natural for the industry to come up with new governance frameworks. What…
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Beware of Biggest Cyber Threats of 2019
Right from the beginning of yet another new year, IT challenges, risks and threats will be looming around the progressive…
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How IT Departments Could Become Strategically
The IT department of an organization holds a strong position unless it loses touch with the organization’s strength and service-oriented…
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2 Solutions that Could Lessen IT Downtime Aftershocks
When Eurocontrol, an air control center, suffered IT downtime, 500,000 passengers were left stranded. A router failure caused the Southwest…
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How to Protect Passwords When You Have a Large Team
You tend to leak passwords when there are too many people involved. It can be clicking malicious email links or…
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ITIL 4: 10 Expectations from the New Framework
ITSM is completing 30 years of its establishment and ITIL 4 is coming out in 2019. Speculations are ripe about…
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How to Leverage Self-service to Increase Customer Base
Self-service is a common thing in IT support now. To cater to the ever-increasing customer base, 70 to 80 percent…
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