IT Governance
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2021 IT Support Highlights Employee Experience
2021 IT support would be different than last year because the focus is chiefly on staff empowerment and engagement. Organizations…
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ITSM in 2021: What Have the Experts Predicted?
ITSM in 2021 will inevitably differ from what it was in the previous years. Leaders had to scrap all the…
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Automated ITSM: Key to Boost Workforce Productivity
Working from home is not easy, though it seems convenient. Even if the global lockdown comes to an end, many…
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ITSM Employees To See a Tough Road Ahead
According to SysAid’s study in 2019, 84% of respondents believed that IT would get more challenging over the next three…
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Empower IT Operations with Next-Gen ITSM
Transformation is challenging, and that is the reason why most organizations hesitate to adopt new changes. As a result, employees,…
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ITIL Adoption: 5 Methods to Do It Perfectly
ITIL adoption was hard for organizations before because the v3 version had twenty-six processes. If you are planning to adopt…
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6 Ways to Improve SLAs and Deliver Better Results
Service level agreements (SLAs) must be defined and appropriate so that you can deliver better ITSM results. Since you must…
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Enterprise Service Management: Tips to Get Started
With the increase in cloud services, having a lot of tools to choose from can be overwhelming. It is here…
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Data Governance: Importance and Best Practices to Follow
All organizations must know how to use data so that it’s handled consistently throughout the business. Therefore, it is essential…
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Perks of Having a Steering Committee
A steering committee helps to keep your projects on track. It is a centralized governance body that hosts the top…
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