Dealing with the Non-Technical Facets of a Data Breach

A malicious incident can leave a permanent scar on your company’s reputation. On the other hand, a commendable response plan to counter cyber-attacks become positive development. In this article at BizTech Magazine, Kelly Frey and Joseph Damon talk about the sharp rise in ransomware attacks. Such activities leave organizations unaware for weeks, refraining them from taking immediate actions.

Prevent the Attack

If you are thinking about the next step after acquiring knowledge of the incident, then yes, you need an incident response plan. It must outline the roles, responsibilities, and timelines crucial to mitigating the damage.

Next, focus on the other aspects of how to respond to the threat actor’s demand. How can you handle public notifications, sponsors, insurers, and authorities? These questions are not technical but may fulfill the basic requirements of a robust plan. So, follow these steps to overcome the existing challenges:

Be Ready for the Worst

Initiate data mapping to learn about the status of sensitive data across the whole IT system. Now, focus on the business operations and make notes of the state and national laws applicable to respective locations. Document each incident response plan and get approval from the top management. Also, ensure role allocation, investigation, mitigation, and information of the security incidents. The team must assess and document the impact of the response plan. Regular updates to the security incidents are critical to maintaining consistency.

Address the Post-Breach Needs

While you detect a breach and invoke the response plan, also focus on managing the other implications like finances. Indeed, blocking the security violation is a business priority. However, you also need to analyze the incident scope, the kind of data involved, and the individuals affected. Thus, managing the post-breach repercussions becomes easier. Maintain clear communications with the management and build a good relationship with external clients. Let the legal division assess the constitutional obligations to keep the victims informed.

Take the Tough Call

Whether or not you should pay to the cybersecurity attackers is undoubtedly a tough call. The FBI suggests against giving in. However, considering the company’s reputation on stake, often the management agrees to pay. They hope to receive an encryption key to unlock the data.

Nonetheless, there is no guarantee that the hacker would give you the encryption key after getting the payment. In some cases, the malware had damaged the data and made it useless even with the encryption key. Thus, it is the key decision-makers’ responsibility to plan, respond, mitigate, and rehabilitate the cybersecurity needs.

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