The novel coronavirus forced organizations and their CIOs to learn some pandemic lessons. They had to move their businesses online overnight. The remote working model posed challenges like difficulty in producing the same quality of services for business continuity. The initial phase was rough because not many companies had much experience of supporting their remote workers for such an extended period. In this article at the Enterprisers Project, Julie Cullivan shares six pandemic lessons that CIOs learned since the global outbreak.
Valuable Pandemic Lessons
While technical skills were essential to survive this critical phase of transition, CIOs also had to rely on leadership and management skills. Without honing these soft skills, it was challenging to support employees situated in distributed locations. Here the six pandemic lessons that the IT leaders learned recently:
More Than a Manager
If it is not easy to manage co-located teams, managing a remote team becomes ten times harder. So, unless you update your leadership skills, you will struggle to manage globally distributed teams. With such a drastic migration to the remote work model, virtual teams face many challenges too. How you quickly adapt to the current scenario and manage those issues are your pandemic lessons to learn.
Train the Leaders
Gone are the days when you conducted a single leadership training, and that was enough. Managers need to rehash their technical knowledge to leverage emerging technologies. Include sessions on remote leadership and team management as well.
Have Regular Checkpoints
Before, you can just turn around and have a quick meeting with the team in your bay. One of the pandemic lessons is to have regular checkpoint calls so that your teams are always on the same page. Always inform the team about new updates regarding work and organization and discourage solo efforts.
Keep Performance KPIs Simple
Performance measurement has been a significant concern for managers and teams. The best way to go forward is to keep metrics and KPIs as is until you need to change them. Ensure that the parameters are legible and straightforward for all to take action.
Establish WFH Policies Soon
The revamped business model will demand new policies and procedures. These affect your employees the most. One of the pandemic lessons is to fast-track stable policies as soon as possible to get things back on track.
Look After Employees
Employees are undergoing immense stress now. Have programs that would help them sleep better and have a positive vibe even when they work from home. Emphasize on extended vacations so that they can come back with renewed zeal and productivity.
To view the original article in full, visit the following link: https://enterprisersproject.com/article/2020/9/how-lead-next-normal-cios