Growing usage of cloud and DevSecOps techniques in the ITSM model has revoked an unprecedented stir in the IT industry. The disparity between the fundamental ITSM principles and the implementation of advanced services is the reason for disruption. In this article at Forbes, Sandeep Shilawat describes the assumptions around centrally stored configuration items and conventional assets’ traits. The configuration management databases (CMDB) has made it difficult for the current ITSM portfolio to meet the growing needs of cloud and DevSecOps processes.
The Advent of Container Tools
The fast-emerging world of cloud computing is way too complicated than a traditional ITSM standard used under the ITIL model. Most organizations are using multiple cloud vendors that include hybrid and multi-cloud ecosystems. Thus, a CMDB caters to the growing needs of five asset sources that are not accessible easily.
Virtual Assets Needs
There is a new category of virtual assets reliant on a management philosophy that are distinct from the traditional configuration items (CIs) your CMDB tracks. All the CMDB databases need an intricate data structure to preserve information.
The conventional ITSM tools reduce downtime by using asset dependencies. However, due to the distributed nature of data, the assets remain deficient.
Leverage DevSecOps in ITSM
To succeed, ITSM must deliver more than the capacity and demand in terms of storage and networks. A DevSecOps framework could help in managing application development and supply chain operations. These processes deliver quick benefits to the consumers by reducing the risk of failure. The DevSecOps processes automate secured product delivery while monitoring functional tests.
The ITSM processes must have an advisory board to notify and review the production using quality gate processes. They tend to collide with DevSecOps processes. The development of quality gates and DevSecOps is applicable only in the lower environments. It leads to a reduction in delivery speed and consumer benefits.
Click on the following link to read the original article: https://www.forbes.com/sites/forbestechcouncil/2020/07/20/the-role-of-itsm-in-the-cloud-devsecops-and-container-era/#4b1edad17e36