Digital Transformation: It is Not CIO But COVID-19 Driving the Change

The COVID-19 pandemic has forced many CIOs to accelerate digital transformation to stay functional. The global workforce shifted to a remote work model, a change that would typically take years happened overnight. Furthermore, the COVID-19 crisis is rapidly reshaping the ‘what’ and ‘how’ of digital transformation agendas – in fact,  for the better. In this article at Forbes, Peter High explains how organizations are improving amid dramatic disruption.

How is Digital Transformation Plans Changing now?

Employee Experience Matters the Most

With a large portion of the workforce now remote, employee experience has become a key theme in the organizations. Employee experience of digital technology has gone from ‘nice to have’ to ‘the only way to work.’ For instance, “Video conferencing was not ubiquitous, many businesses had not experimented with work from home options as much as been the case during the interim period,” says Peter.

Increase in Automation for Cost and Safety Reasons

Industry robots now make up nearly 1 percent of the global “workforce.” Today, automation has moved from the innovative agenda to the resilience agenda due to the new pressures on both the cost of human workers and the need to have fewer humans in many workspaces. Today, CIOs are finding strong support from CFOs to champion automation.

Identification of Gaps, Redundancies, and Conflicts

The skyrocketing utilization of technology has led several organizations to conduct a large-scale audit of the current state of their digital transformations. The reports by enterprises revealed that employees actually used many redundant and conflicting systems.

If your organization is embarking on similar changes, as a CIO, identify the better ways of working. Engage with the teams you see driving positive changes such as faster automation, improved focus on employee experience, etc. As the ways of working and workforces are dramatically reshaped, in these modern times, learning from each other is one of the powerful tools to transform digitally. Read the full article by clicking on

Nivedita Gopalakrishna

Nivedita Gopalakrishna is currently working as a Content Specialist with CAI. She has more than eight years of experience in blogging, copywriting, and ghost-writing. Nivedita started her career as a reporter/sub-editor in one of the reputed newspaper organizations in India. She went on to pursue her career as a content analyst in an Indian-based company, Brickwork India Pvt Ltd. Nivedita has assisted several overseas clients with SEO-friendly content for B2C copies, blogs, product descriptions, newsletters, sales letters, e-books, and research papers. When she is not at her computer, you can find her either reading vintage novels or singing Indian classical music.

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