Collaboration tool migration is a significant disruption for any organization. CIOs must take proactive measures to prevent halting business functions. In this article at BizTech Magazine, Russell Smith shares six ways to accomplish seamless collaboration tool migration.
Preparing for Collaboration Tool Migration:
Microsoft is retiring Skype for Business by July 2021 and replacing it with Teams. Being one of the popular communication channels for organizations, you must prepare for this type of transition early. Here are the six ways CIOs can accomplish collaboration tool migration without a glitch:
List the Key Stakeholders and Goals: Find out the key stakeholders that you need to get buy-ins from. They can be sponsors, project managers, or team members. Also, look at the goals you want to achieve from collaboration tool migration. Are you transitioning entirely to the new application or leaving behind some use cases? Should you retire the old one before implementing the new one, or can there be an overlapping timeframe?
Stay with the Communication Plan That Worked for You: For instance, migrating from Skype for Business to Teams is easy because you are familiar with the Microsoft model. Go for a framework that has already worked for you rather than trying something you never laid a hand on. Try some add-ons before purchasing and integrating them with the existing features.
Introduce New Software Through Overlaps as well as Replacement: Have an overlapping period for collaboration tool migration. Make transition in groups to reduce risks. Have a pilot run with a team that has representatives from all departments.
Have a Roadmap and Delegate Responsibilities: Collaboration tool migration is a mammoth task, so have a roadmap before you start implementing it. Assign responsibilities at each level to address any issues that users might face during the transition.
Keep the Lights On: While you are making this massive overhaul, ensure that daily operations are not impaired. Keep the major customer-centric business processes up and running at all times.
Have Training Sessions: Irrespective of how user-friendly the interface is, do not assume that all users will adapt to the new software easily. Conduct training sessions and prepare videos and FAQs to help them with the transition.
To view the original article in full, visit the following link: https://biztechmagazine.com/article/2020/02/6-steps-successful-migration-new-workplace-collaboration-tool