In this digital age, new technologies and services are frequently introduced. These new technologies provide better user experience and functionality. Thus, whenever people talk about IT service management these days, artificial intelligence or IT self-service takes the centre stage. Most people consider these two services to solve many issues. However, rarely do they realize that an IT service catalog can be a most powerful and comprehensive source of information for employees and customers. It can be effectively used in problem-solving practices by organizations.
In this article at ITSM.Tools, Joe The IT Guy talks about how organizations can leverage this multi-faceted aspect of an IT service catalog.
What Is It?
A service catalog comprises information related to day-to-day IT operations that can be utilized to resolve IT operational issues. Service catalog also provides support for continual improvement and enhances the self-service competencies.
The Multifacted Catalog
Listed below are three major areas where organizations can benefit from a service catalog:
- A service catalog can immensely help in improving the IT self-service capabilities. As it contains comprehensive information about IT operations, it is more likely to enable people to resolve issues on their own.
- Service catalog drives the corporate capacity management facility to meet the required demand. Thus, it influences the user behaviour in the process.
- Continual improvement is a common ITSM philosophy. A service catalog provides a detailed list of business-critical applications with their attributes. Thus, people know what they should focus on, thereby saving a lot of time and effort in the process.
To read the original article in detail, click on the following link: https://itsm.tools/3-ways-to-benefit-from-a-service-catalog/