Digital transformation is the most talked about topic across conferences and seminars in recent times. The new generation organizations are purely focused on improving customer or stakeholder experience. Thus, they rely on the revolutionary concepts and technologies delivered through digitization to achieve their business goals. Therefore, it is evident that such technology-savvy organizations will always try to keep pace with the upcoming trends and innovations in the digital space.
In this article at ZDNet.com, Vala Afshar shares some findings from MuleSoft’s Connectivity Benchmark survey that throws light on the future of digital world.
MuleSoft’s Connectivity Benchmark survey shows that ninety seven percent of top decision makers are actively involved in digital transformation initiatives at some point of their job profile. They wish to focus their efforts on modernization of legacy applications and processes with the new emerging technologies. The survey also highlights the top seven digital trends for the upcoming year. Here’s a quick summary:
Connected Customer Experience
With increasing organizational complexity, providing seamless connected experience is becoming a major challenge for technology firms. Thus, consumer experience enhancement is the primary focus of digital transformation initiatives.
Business Driven by Data
Data silos is responsible for hindering the operational efficiency across departments and business functions. Thus, breaking data silos is another focus area in 2020.
Artificial Intelligence and Machine Learning
AI adoption rate is expected to grow by ninety five percent. Machine learning is also going to witness major upliftment.
Most organizations are looking forward to API-led application development and containerization as potential solutions to their multi-cloud computing problems.
The ‘IT’ Factor
Most organizations are concentrating their efforts on IT as the major enabler of business.
Technology-based companies are creating digital ecosystems of partners, customers, and external stakeholders to derive the best value of their products.
The ‘API’ Effect
Businesses taking advantage of API are experiencing the best business outcomes and product value.
To read the original article in detail, click on the following link: https://www.zdnet.com/article/top-7-digital-transformation-trends-shaping-2020/