Digital Disruption

The 7 Aces of Digital Transformation in 2020

Digital transformation is the most talked about topic across conferences and seminars in recent times. The new generation organizations are purely focused on improving customer or stakeholder experience. Thus, they rely on the revolutionary concepts and technologies delivered through digitization to achieve their business goals. Therefore, it is evident that such technology-savvy organizations will always try to keep pace with the upcoming trends and innovations in the digital space.

In this article at, Vala Afshar shares some findings from MuleSoft’s Connectivity Benchmark survey that throws light on the future of digital world.

The Future

MuleSoft’s Connectivity Benchmark survey shows that ninety seven percent of top decision makers are actively involved in digital transformation initiatives at some point of their job profile. They wish to focus their efforts on modernization of legacy applications and processes with the new emerging technologies. The survey also highlights the top seven digital trends for the upcoming year. Here’s a quick summary:

Connected Customer Experience

With increasing organizational complexity, providing seamless connected experience is becoming a major challenge for technology firms. Thus, consumer experience enhancement is the primary focus of digital transformation initiatives.

Business Driven by Data

Data silos is responsible for hindering the operational efficiency across departments and business functions. Thus, breaking data silos is another focus area in 2020.

Artificial Intelligence and Machine Learning

AI adoption rate is expected to grow by ninety five percent. Machine learning is also going to witness major upliftment.

Multi-Cloud Computing

Most organizations are looking forward to API-led application development and containerization as potential solutions to their multi-cloud computing problems.

The ‘IT’ Factor

Most organizations are concentrating their efforts on IT as the major enabler of business.

Stakeholder Value

Technology-based companies are creating digital ecosystems of partners, customers, and external stakeholders to derive the best value of their products.

The ‘API’ Effect

Businesses taking advantage of API are experiencing the best business outcomes and product value.

To read the original article in detail, click on the following link:


Priyanka Chakraborty

Priyanka Chakraborty is a content specialist, currently a part of CAI Info India. She holds diverse experience in content writing spanning domains like Information Technology, Digital Marketing, Social Media, Content Marketing, Nutrition, Health & Fitness, Photography, Website Design, Career Advancement, etc. In the past, she has worked with the leading job portal of India,, and then moved on to a UK-based online education company, Shaw Academy, before joining CAI India. A writer by day and a reader by night, she loves to explore her creative instincts further in art and painting.

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