A lack of trust between project team members and colleagues in an organization can provide for a corrosive and poisonous work environment. In this article appearing in ProjectManagement.com, Marian Haus tells us how project managers can lead by example in an effort to build a trustworthy project environment.
Trust is a critical element to a project, as the opposite – a lack of trust, can erode commitment, engagement, and accountability, and this is far from desirable. Companies that understand this, have trust baked into their core values and corporate culture. As a result, they are benefitting from a trust influenced work culture.
Trust Tips for Project Managers
As mentioned before, project managers can champion the need for trust in a project, and here are a few tips on how they can do just that.
- Take the time to ‘show’ and build trust, instead of expecting it unconditionally.
- Treat yourself and others with respect. People will then follow your example.
- Communicate clearly and openly, without any hidden agendas.
- Be direct, fair and predictable in your actions and responses.
- Front up and protect your team when adversities arise. Through this, they will know that they can count on you.
- Delegate not only work and responsibility but accountability as well. This increases engagement and trust.
- Back your team in the good times and even when the invariable mistakes occur.
- Tolerate and admit mistakes. This will strengthen trust and promote learning and innovation.
- Empower your team with the right tools to increase collaboration and share knowledge. This will break silos and improve the work climate.
- If possible, get the team collocated (i.e., located in the same physical space). This will increase direct interactions between individuals, and keep people from hiding behind processes or tools.
If you, as a project manager, behave in a trustworthy manner, this will help you earn your team’s confidence. In turn, from their point of view, you will be considered as a reliable and effective leader, and someone they can turn to when so required.
Click on the following link to view the original article in full: https://www.projectmanagement.com/blog-post/50040/Trust–The-Secret-Ingredient-to-Project-Success