One of the underlying factors of your company’s success is vendor relationships. The better the rapport the faster the services. Nevertheless, not all vendors are easy to handle and that is a more common scenario. How to deal with them without burning the bridge? In this article at Clarizen, know the 6 tips to iron out problems in your vendor relationships.
Managing Difficult Vendor Relationships
Maintaining good vendor relationships is crucial if you want projects not to suffer delivery delays or system failures. Team morale goes down and affects the company’s overall goals. Following are the early warning signs of poor vendor relationships:
- Vague or uncertain communication
- Unclear estimation of product or service delivery
- Decrease in quality deliverables
- Substandard product return or frequent meetings to review poor services
- Crossed deadlines without prior warning
- Irregular progress meetings or calls
Here are what you should do to improve vendor relationships:
- Communication: The wisest way to resurrect vendor relationships is by keeping your communication channels open. You might be upset by their lack of work ethics but shooting them an angry email will not solve this issue. Keep up the rapport in a way that you can point out their delivery issues as and when required. Ensure that you give them a benefit of doubt while pointing out an issue.
- Documentation: To keep transparency in your vendor relationships, maintain written communications as much as possible. It is easy for either party to forget details of a verbal meeting. If you have not documented your communications yet, you can reason out that company protocols suggest that you do so.
- Clarifying Delivery Expectation: Though unsure about the delivery process, vendors sometimes do not take the initiative of clearing out doubts. Since you need to maintain and improve your vendor relationships, ask if they require clarification.
- Escalation Points: Have they missed deadlines more than once? It is time for you to tell them that it is not okay. Do not wait for the situation to get out of hand.
- Service Evaluation: If things are getting heated up in your vendor relationships, evaluate if you need their services at all. Find out if you are expecting more than the agreed terms. It might be that your focus is somewhere else and have asked for services where you do not need.
- Ending Services: Instead of shouldering the burden of poor vendor relationships, put an end to it.
To view the original article in full, visit the following link: https://www.clarizen.com/six-strategies-for-dealing-with-difficult-vendors-2/