The Harvey Nash/KPMG Survey has always been the biggest survey done with the IT leaders in mind. The 2018 survey team has reached out to 4,000 respondents that are CIOs and technology personnel across 84 countries. In this article at KPMG, Lisa Heneghan relays what the IT leaders are saying worldwide.
Accumulating Thoughts of Global IT Leaders
IT leadership roles are evolving and so are the areas they must focus on. While data privacy and security are still the main concerns, they must concentrate on how to better utilize customer data. The report reveals that the IT leaders that have taken a customer-centric data utilization stance are the most profitable. The following results in the survey show how the IT leaders are resolutely leading their organizations to a digital transformation:
- Profiting from the Customers: 38% of organizations that have a customer-centric business model is more likely to see profits.
- Strategy Not Digitally Aligned: 78% of CIOs think their strategies are not on par with their vision of digital transformation.
- CDO Role Optimization: Organizations with CDOs (44%) have a better digital strategy than those that do not (21%).
- Security Concerns: Quarter of the IT leaders (23% more than in 2017) want to up their cybersecurity. A fifth of the respondents thinks they are equipped to ward off hackers and security threats.
- Skill Gaps: Shortage in security skills see a 25% rise year-on-year. Big data and analytics manage to stay the topmost areas with severe skill gaps for the fourth time.
- Women in IT: 12% of IT leaders are women as compared to 10% the previous year. However, only one in five technology teams has female representatives.
- Rising Importance of Shadow IT: Shadow IT is becoming a differential factor for business growth. 44% of companies have 10% of their IT expenditure beyond the control of the CIOs.
- Investments: While 70% of the respondents confirm more cloud investments, 57% of investments are in mobile technology. However, fewer IT leaders are making prioritizing IT spend less on newer technologies.
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