IT service management (ITSM) aims to improve the IT services by managing and aligning them with the business goals.
In this article at ITSM.tools, Amal Lad shares his opinion on the obstacles of ITSM for the service industry and how compliance approach can reduce it. He also stresses that most organizations fail in observing and promoting the effectiveness of ITSM implementation, as a result, ignoring its positive side.
Need for Practical Approach
To realize the benefits of ITSM, the organizations must adhere to the process. Considering any part of the process as optional may not deliver the desired results. So, consider every step as beneficial and essential.
In fact, the author suggests taking further steps like analyzing every step to improve the ITSM process will benefit the organization. For example, once the production report is prepared by the team at the end of a defined period, analyze its content and plan to take required actions to fix the loopholes in it.
Moreover, introducing the process of compliance measurement may help in finding and fixing the deviated time while reducing the risks of failure. It will also encourage the ITSM practitioners to voice the need for improvement initiatives.
The compliance approach helps in understanding the business impact of the deviated process, driving the desired behavior of the ITSM practitioners, identifying the root cause of deviation, and helps in finding the existing opportunities to improve the process and tool.
It also helps in educating and spreading awareness about the process while providing a forum for ITSM practitioners to raise their concerns and suggestions.
Though, the powerful compliance process may also lead to delay. To avoid such drawbacks, it is essential to have a clear vision of the process. Ensure that the buy-in is common for all, from senior management to subordinates, and misconceptions about the service goals are avoided.
The author suggests that clear and concise communication within the organization, be it global or operates within diverse cultures, should be mandatory. Read the original article on the following link: https://itsm.tools/2018/03/28/improving-itsm-through-a-compliance-approach/