Automation stands to make a lot of lives easier, but only if there is a rhyme and a reason to its implementation. Otherwise, you are just inventing new problems. In an article for the Enterprisers Project, Kevin Casey highlights eight errors you should avoid in your quest for automation:
- Botching your estimate of automation results
- Seeing automation through a myopic lens
- Chasing the wrong time savings
- Believing automation alone will improve a bad process
- Failing to establish a governance process
- Expecting too much in the first few weeks
- Ignoring culture
- Treating automation like a to-do list item
Estimating realistic benefits for automation is crucial, because overestimating will lead to disappointment, and underestimating might not ignite enough excitement to get automation going at all. So that in itself is a hazardous tightrope walk. Another danger to watch for is to automate the wrong things, which can happen in many ways. It could be that you want to automate something just because it is the process staring you in the face, or maybe you want to automate a lousy process in order to make it “better.” Neither is a good reason, especially the latter, because automating a bad process is like putting a spoiler on a Pinto.
For the best results, automation should come paired with good governance:
Automation does not excuse CIOs and their teams from responsibility; while you’ll commonly hear people tout automation as a means of reducing human error or manual effort, that doesn’t mean your systems are now infallible. You need a governance plan for handling issues, even with increasing automation in your development cycle.
“As CIOs, we share a deep responsibility to promote accountability and prevent major disasters before they occur,” [Vipul Nagrath, global CIO at ADP,] says. “Proper governance helps ensure you have the right people involved at the right times, to drive desired outcomes.”
Additionally, for automation to be successful, it has to be implemented in an organization that is changing to support it. The traditional siloed cultures cannot sustain it. Automation requires ongoing commitment.
For further elaboration on these ideas, you can view the original article here: https://enterprisersproject.com/article/2018/2/8-it-automation-mistakes-avoid