Incident ManagementIT Governance

ITSM Can Address Business Continuity Management and Disaster Recovery

Always plan for the unexpected, because you never know when something detrimental may occur and derail everything you have worked so hard for. In a post at his blog, Joe the IT Guy discusses business continuity (BC) or disaster recovery (DR) plans and their importance.

It is unfortunate, but most often the BS/DR plans are not kept in good enough shape to prove effective in a true disaster. They are left not updated, lost, or not used at all. These important plans are something that ITSM can easily take on.

According to Joe, “business continuity is the practice of keeping the business a business.” Disaster recovery is a facet of this, solely focused on the data and being able to recover it in the event of a crash. These tools are far less expensive than experiencing an entire business upset because you failed to plan ahead.

The plan-do-check-act management method helps businesses control and improve processes and products. This method may follow this structure:

  1. Plan the service strategy.
  2. Plan the service design.
  3. Do the service transition.
  4. Do the service operations.
  5. Check and act.

The strategy should illustrate service delivery success, but it additionally needs to anticipate service failure. You should be able to answer questions such as: What is your business, who do you do it for, and how long can you remain out of service?

Service design processes help to enable you to continually create continuity options and definitive plans. These options and plans are often based on variables like employee skills and availability, security obligations, or insurance policies that can be invoked.

Completing the service transition entails testing the BC/DR options. These tests involve analyzing the scope, requirements, or change control.

If everything is tested and kept up to date, when the time comes you should be able to execute the BC/DR plan without fail. Do keep in mind that business change may demand that the BC/DR be adapted.

The final step to this method is to check and act. Analyze what occurred, what went well, and how you can better improve reaction for the next disaster.

You can read the original post here:

Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

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