If you can accomplish work without succumbing to laziness or cowardice, you are already ahead of the pack. In a post at Consulting Success, Michael Zipursky talks about some very basic things that can leave a better lasting impression on clients and potential clients. These things are so simple that they should not have to be said in the first place, and yet, well, such is the society in which we live!
Do These Things, for Pete’s Sake
- Show up on time.
- Do what you say you’re going to do.
- Stay visible, even when the going’s rough.
Showing up on time does not just apply to job interviews. It applies to every single appointment you have. If you have a phone call scheduled for noon, make that flipping phone call at noon on the dot, not eight minutes later. Showing up to a meeting of any kind late is disrespectful of other people’s time and reflects poorly on you, so if you must be late, apologize and ensure it does not happen again.
The second point is basically a reiteration of the first point. If you say you are going to get back to a client about something “on Wednesday,” then get back to the client on Wednesday, not the following the week (or never). We all know people who say they will get something to you by a certain date but then do not; you might even be that person. (If so, you are a monster!) On the flip side, when you commit to do everything you claim you will do, then you instantly become one of the most trustworthy people in the work environment. That is the person you want to be, and the person we should all strive to become.
The final point then has to do with the fact that when a job has gone awry, there are a lot of people who will want to hide and avoid uncomfortable conversations for as long as possible, ideally until the problem has blown over on its own. Again, nobody enjoys working with a person like this. Zipursky explains:
I recommend that you always show up. When you face a really challenging situation – whether it’s telling a client that they’re wrong or to telling someone that you don’t want to move forward in working with them, or that you want to end something for a specific reason…whatever that challenging situation is, don’t avoid it.
Far too many people do that.
Shape up, people! You can read the original post here: http://www.consultingsuccess.com/an-easy-consulting-advantage-over-your-competitors