ITMPI Insights
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Bridging the Expectation Gap with IT Service Desk
Tracking and constantly putting efforts to improve customer satisfaction may prove beneficial for an organization. Customer satisfaction helps with business…
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Overcoming Firefighting Mode in Your Organization
Research has documented the value of project management at various levels and in a variety of organizations. In the research…
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Project Governance Sounds Important—But What Does It Actually Look Like?
Governance is a buzzword that naturally sounds like something pretty relevant, maybe because it reminds us of government or of…
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The Power of Questions: Is Your Question an Invitation, Request, or Weapon?
The power of questions—your questions—can either make or break your career. Questions have the power to create teams in a collaborative…
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Control Your Project Using the OODA Loop
Have you heard of a tool called the OODA loop? While the tool itself was created based on military fighter…
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How Can I Realize Benefits If I Don’t Manage Change?
Whenever we talk about benefits realization, we start from the idea that (we) project managers are always managing part of…
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Case Study: Portfolio Scoring Model—Western European Pharma
Company assets were in dozens of billions of dollars in 2012 whereas its income was measured in billions of dollars.…
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No More Limits! Why WIP Targets Are Better for Improving Team Performance
For decades now, the Operations Research and Industrial Engineering communities—and especially Lean and Theory of Constraints (TOC) practitioners—have preached the…
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Over 30 Years of Hacking—and No Improvements on the Horizon
It is 31 years ago that Cliff Stoll discovered a hacker tunneling into US government networks by passing through his…
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Measuring and Managing Customer Profitability
The only value a company will ever create for its shareholders and owners is the value that comes from its…
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