Legacy Support
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3 Mistakes Service Desk Must Avoid on Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests could…
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The Trick of Bringing the Best Out of a Mentor
There is nothing as productive as starting the new year with a resolution to improve your career or health. Those…
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How Is the World Doing After the GDPR Implementation?
2018 saw the internet flooded with news, articles, and press releases on GDPR. However, over 27% of global companies have…
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High Emotional Intelligence: The Need of the Hour
Emotional intelligence (EI) is the ability to remain aware, hold control and express emotions to handle interpersonal relationships gently. To…
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Digital Risk Management for SMEs: 3 Key Areas to Focus
In the era of digitization, escaping exposure to digital risk is next to impossible. Even the indirect means like vulnerabilities…
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4 Ways CIOs Can Handle Security Threats— Now & Beyond
Data security is one of the constant threats faced by CIOs and it will continue to escalate ahead considering the…
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Say No to Procrastination in 7 Smart Ways
The prevalence of procrastination is consistent across allies, gender, and nationalities. Yet, researchers are unable to identify any suitable way…
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3 Steps to Deploy PPM as a Business Process
PPM should be considered as a business process like other conventional processes of marketing, finance, sales, and HR. Yet, some…
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3 Panic Buttons CIOs Must Avoid Pressing
IT was considered as a costly business in the past and it used to require good investment. But with the…
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5 Tips to Mitigate Rise in Automated ITSM Service Cost
Change in vendor may snatch all the advantages of ITSM automation gained from the provider. To generate more for less,…
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