Legacy Support
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Does Your ITSM Tool Help You Measure Success?
Set measurable goals to accomplish real success. Be it a director of an IT firm or a service desk technician,…
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3 Mistakes Service Desk Must Avoid While Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests should…
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3 Tips to Foster Collaboration in a Digital Workforce
A collaborative work environment is the foundation of a successful venture in the digital world. Collaborative workforce does not mean…
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11 Ways Companies Can Brave Legacy Technology Transformation
With the advent of intelligent machines, legacy technology has become a burden for the majority of the companies. They can…
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Trick to Bring Out the Best of ITSM Vendors
Accepting one’s fault is tough, but self-analysis is pivotal to lead in any industry. CIOs often make the mistake of…
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3 Mistakes Service Desk Must Avoid on Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests could…
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The Trick of Bringing the Best Out of a Mentor
There is nothing as productive as starting the new year with a resolution to improve your career or health. Those…
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How Is the World Doing After the GDPR Implementation?
2018 saw the internet flooded with news, articles, and press releases on GDPR. However, over 27% of global companies have…
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High Emotional Intelligence: The Need of the Hour
Emotional intelligence (EI) is the ability to remain aware, hold control and express emotions to handle interpersonal relationships gently. To…
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Say No to Procrastination in 7 Smart Ways
The prevalence of procrastination is consistent across allies, gender, and nationalities. Yet, researchers are unable to identify any suitable way…
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