Knowledge Management
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Does Your ITSM Tool Help You Measure Success?
Set measurable goals to accomplish real success. Be it a director of an IT firm or a service desk technician,…
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3 Mistakes Service Desk Must Avoid While Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests should…
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3 Tips to Foster Collaboration in a Digital Workforce
A collaborative work environment is the foundation of a successful venture in the digital world. Collaborative workforce does not mean…
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How to Overcome Information Governance Maturity Gap?
Information Governance (IG) is a holistic method of managing business data by implementing processes, controls, metrics, and roles to make…
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3 Mistakes Service Desk Must Avoid on Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests could…
Read More » -
How to Overcome Information Governance Maturity Gap?
Information Governance (IG) is a holistic method of managing business data by implementing processes, controls, metrics, and roles to make…
Read More » -
How Is the World Doing After the GDPR Implementation?
2018 saw the internet flooded with news, articles, and press releases on GDPR. However, over 27% of global companies have…
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High Emotional Intelligence: The Need of the Hour
Emotional intelligence (EI) is the ability to remain aware, hold control and express emotions to handle interpersonal relationships gently. To…
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Say No to Procrastination in 7 Smart Ways
The prevalence of procrastination is consistent across allies, gender, and nationalities. Yet, researchers are unable to identify any suitable way…
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5 Tips to Mitigate Rise in Automated ITSM Service Cost
Change in vendor may snatch all the advantages of ITSM automation gained from the provider. To generate more for less,…
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