Knowledge Management
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IT Support Must Step Up Its Game for DX
Digital transformation (DX) has made the consumers demand exceptional services as they are updated about almost everything trending globally. The…
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6 Best Ways to Ensure ITSM Complements a DevOps Approach
Some organizations perceive ITSM as the fastest route to application success. However, DevOps has triggered a few of these organizations…
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ITSM: From A Reactive Help Desk to Business-Aligned Strategy
Ideally, in any IT organization, the three stages of an ITSM program includes IT help desk, service desk, and business-aligned…
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Does Your ITSM Tool Help You Measure Success?
Set measurable goals to accomplish real success. Be it a director of an IT firm or a service desk technician,…
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3 Mistakes Service Desk Must Avoid While Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests should…
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3 Tips to Foster Collaboration in a Digital Workforce
A collaborative work environment is the foundation of a successful venture in the digital world. Collaborative workforce does not mean…
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How to Overcome Information Governance Maturity Gap?
Information Governance (IG) is a holistic method of managing business data by implementing processes, controls, metrics, and roles to make…
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How Is the World Doing After the GDPR Implementation?
2018 saw the internet flooded with news, articles, and press releases on GDPR. However, over 27% of global companies have…
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High Emotional Intelligence: The Need of the Hour
Emotional intelligence (EI) is the ability to remain aware, hold control and express emotions to handle interpersonal relationships gently. To…
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Say No to Procrastination in 7 Smart Ways
The prevalence of procrastination is consistent across allies, gender, and nationalities. Yet, researchers are unable to identify any suitable way…
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