IT Governance
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How to Communicate Well in the Service Management Space: 4 Ways
Communication is a critical skill for any service management professional, but it is tough to acquire. To update yourself, find…
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4 Crucial Steps to Incident Process Flow
Incidents are unfortunate issues that disrupt the quality of a project or service. A business application going down, or a…
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6 Ideas to Strengthen Business-IT Alignment
Fast-emerging global competition has fueled the need for aligning all the business activities with strategic objectives. Since IT plays a…
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Here’s a Smart Approach to Manage Remote Resources’ Promotion
Promotion and appraisal of remote resources are not too different from the co-located team members. If the remote teams are…
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IT-Business Engagement Maturity Has 3 Levels: Which Level Are You in?
IT-business engagement is a process that allows business owners and IT leaders to identify IT opportunities that provide business value.…
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Outsourcing IT: A Cheap Thrill or Smart Trick
Outsourcing has emerged as one of the frequently adopted practices across the globe. However, it has some major consequences too…
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IT Support Must Step Up Its Game for DX
Digital transformation (DX) has made the consumers demand exceptional services as they are updated about almost everything trending globally. The…
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Make Your IT Help Desk Relevant in This Digital World
Be it automation or AI, the functionality of the IT help desk is changing every day. Gone are the days…
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6 Best Ways to Ensure ITSM Complements a DevOps Approach
Some organizations perceive ITSM as the fastest route to application success. However, DevOps has triggered a few of these organizations…
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ITSM: From A Reactive Help Desk to Business-Aligned Strategy
Ideally, in any IT organization, the three stages of an ITSM program includes IT help desk, service desk, and business-aligned…
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