IT Governance
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Codified Steps to ITIL Incident Management Process Flow
IT infrastructure library (ITIL) is a vital step to establish an effective IT service management (ITSM). ITIL enables businesses to…
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8 Skills IT Service Desk Managers Must Learn
IT service desk managers have a very dynamic role to play in the team. They need skills and understanding without…
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How Does ITSM Turn IT into a Value Center?
The current state of IT service management (ITSM) is challenging. Experts call it the fourth industrial revolution. Leaders are not…
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Is Your IT Service Desk Ready for Tomorrow?
The strategy of an IT service desk is no longer only about cost reduction. It is about efficiency to support…
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Incident Categorization: Why You Need to Bother
Incident categorization is not a common phenomenon because people would rather take care of the incidents than meticulously document them.…
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How to Communicate Well in the Service Management Space: 4 Ways
Communication is a critical skill for any service management professional, but it is tough to acquire. To update yourself, find…
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4 Crucial Steps to Incident Process Flow
Incidents are unfortunate issues that disrupt the quality of a project or service. A business application going down, or a…
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6 Ideas to Strengthen Business-IT Alignment
Fast-emerging global competition has fueled the need for aligning all the business activities with strategic objectives. Since IT plays a…
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Here’s a Smart Approach to Manage Remote Resources’ Promotion
Promotion and appraisal of remote resources are not too different from the co-located team members. If the remote teams are…
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IT-Business Engagement Maturity Has 3 Levels: Which Level Are You in?
IT-business engagement is a process that allows business owners and IT leaders to identify IT opportunities that provide business value.…
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