IT Governance
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What Advantages Does IT Self-Service Hold for IT Support?
The top-most answer to this newly evolved question regarding IT self-service is obvious—cost efficiency. MetricNet’s benchmarking report claim that it…
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3 Mistakes Service Desk Must Avoid While Creating Broader Portfolio
To evaluate IT service desk performance, a range of metrics and KPIs pertaining to incident management and service requests should…
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3 Tips to Foster Collaboration in a Digital Workforce
A collaborative work environment is the foundation of a successful venture in the digital world. Collaborative workforce does not mean…
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How to Overcome Information Governance Maturity Gap?
Information Governance (IG) is a holistic method of managing business data by implementing processes, controls, metrics, and roles to make…
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5 Reality Checks a New IT Service Desk Manager Encounters
After being promoted, an IT service desk manager must handle things differently. In the quick-paced environment, you must be equipped…
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Get a Grip on Governance, Risk, and Compliance in 4 Ways
Dealing with a constant barrage of security risks is one of the biggest daily challenges faced by IT leaders, apart…
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3 Vital PDUs for PMPs to Keep Up Their Career Graph
Even after going through a great length of professional achievements, the project management professionals (PMPs) need to endure a list…
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Make ITIL Changes Healthy: Observe These Do’s & Don’ts
Change management is one of the most frequently used IT service management processes to reduce risk and ensure seamless assimilation…
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Tackle Customer Complaints in 5 Smart Ways
Customer satisfaction is nothing less than battling a war and winning it with a lot of personal loss. Also, there…
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11 Ways Companies Can Brave Legacy Technology Transformation
With the advent of intelligent machines, legacy technology has become a burden for the majority of the companies. They can…
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