Once the pandemic is over, IT services need a makeover. CIOs and IT leaders must initiate new measures to stay robust and upbeat in the emerging market conditions. In this article at ITProPortal, Anthony Lamoureux suggests how IT support teams can swiftly switch to the service model and capture better business opportunities. Let the teams work from the distributed locations a little longer.
Move Support into Service
‘IT support-as-a-service’ is an emerging approach to modify the current functions. Your IT support team must adopt a fast-track, agile, and strategically resilient methodology to continue backing the virtual workforce.
Rethink and Revive
IT outage hampers employee productivity. A reliable solution backed by a stable IT support team would help deal with the post-Covid-19 complexities. The gig economy is spreading its wings across all business models. Thus, large organizations have opted to remain functional through permanent work-from-home model. Now, IT support teams need to become flexible and digitally advanced.
Your support team must use well-planned hybrid resolutions like automation. Such arrangements reduce human intervention and empower the workforce. Transformation is not about performing necessary activities but initiating smart business moves that save time, cost, and human effort. Organizations aiming to achieve success in the post-crisis world must invest in right solutions.
IT and business leaders must be wary of the remote workforce’s technology infrastructure to overcome future challenges. Ensure investing in smart tools and advanced technologies that can address customer queries and handle issues. Start utilizing automation, end-to-end integrated assets, Configuration Management Database (CMDB), and affordable IT support units. The future wants you to establish a secured IT support system that is impossible for cybersecurity attackers to breach.
Click on the following link to read the original article: https://www.itproportal.com/features/rethinking-it-support-in-the-post-covid-workplace/