Working from home is not easy, though it seems convenient. Even if the global lockdown comes to an end, many organizations will continue operating from distributed locations. The remote workforce must have seamless connectivity and access to a secure internet connection. IT service management (ITSM) plays a significant role in ensuring smooth functioning of these facilities by avoiding downtime. In this article at TechRadar, David Shepherd defines how the global pandemic has increased productivity pressure on the ITSM teams. Despite the growing uncertainties, businesses must produce astonishing results to maintain their brand value.
Automation in ITSM
There is a persistent demand for IT support from the remote workforce. Addressing the growing needs of the virtual workforce causes additional pressure on the IT support team. The service desk must swiftly switch to automated tools to suffice the ever-escalating employees’ demand. Further assistance of automation can ensure strategic support to the ITSM staff. Thereby, they can quickly shift their workload and focus on brainstorming solutions for other complicated issues.
Fixing Unforeseen Ambiguities
Automation can extend a much-anticipated helping hand and ease the pressure for IT service desk teams. Together, innovative technology and a seamless ITSM solution can scale up your organization’s technological capabilities. You can offer quick services and accurate answers to your potential clients.
An intuitive knowledge management system can boost a remote IT support team’s proficiency while encouraging users to become self-reliant following an automated procedure. As soon as the users raise a ticket for IT support, the automation tools can diagnose and guide them to resolve minor issues without an IT service executive’s help. Simple automation fixes can save enough time and energy for the ITSM team. It is an effective solution for regular password reset requests. Applying automation to self-service protocols can reduce the work pressure and boost the productivity of your support staff.
Click on the following link to read the original article: https://www.techradar.com/news/how-itsm-and-automation-can-ensure-a-highly-productive-remote-workforce