The ‘Next Normal’ Guidelines for CIOs

All industries have been challenged to solve the problem of business continuity during this COVID-19 pandemic. In many organizations, IT teams are building new infrastructure to meet more flexible demands. Yet, when the pandemic subsides, companies will be left with the changed work landscape — heavy on remote work. So, how should CIOs prepare for this ‘next normal?’ In this article at CIO Dive, Jen A Miller explains how technology leaders must take on more permanent executive decision-making responsibilities.

How to Prepare?

Be Customer-Centered

IT organizations must not just think about their companies’ customers, but they must address the overall IT experience of the end-users. Besides, businesses must also enable their employees to work seamlessly. As a CIO, you must collect data about how employees use software and hardware in a unique setting. Set up a self-service portal so that employees can have access to the organization’s IT service desk all the time.

Re-Prioritize Security

With an increasing number of data breaches, cybersecurity has been a critical factor for years. Security for a remote workforce is more essential today, considering the risks and potential pitfalls. Identify if your remote workers have a secure Wi-Fi connection and use the company’s virtual private network. Prioritizing security in the ‘next normal’ is about choosing robust solutions and then retraining your employees on using the technology. Also, include remote-work policies and easily referenced FAQs. Employees can quickly get help to common questions and make sure that their setting is optimized for the highest security level possible.

Take on Bigger Roles

Without technology, you cannot run a business. As a CIO, you must take an active role in managing contractors and outsourcing IT operations. To thrive in the ‘next normal,’ you must identify technologies to make the business work in a whole new way, involving innovation. Remain engaged and involved in how things run. This gives you an understanding at a deeper level of what the business unit is trying to achieve.

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