Organizations must enable remote work environment because employees would support them from home for a long time. U.S. companies always struggled with work-from-home culture. Nonetheless, remote work has experienced rapid growth due to the pandemic. In this article at Axelos, Charles Miles discusses how ITIL 4 can create a productive remote work environment. Let’s find out what works for your home office setup.
ITIL 4 and Remote Work
While some succeeded in shifting their workplace model, many companies are still coming to terms with reality. You must provide a working setup for each staff and realign workflows to stay productive.
People generally work in isolation in their workplace cubicles. However, you must always track their progress to prevent them from straying away from project goals. With remote work, these checks become ten times harder. Also, people like to belong somewhere because they want to feel you have their back. In a remote work environment, this feeling of security diminishes because staff feel distant from the parent structure, i.e., the organization. ITIL 4 helps leaders and senior management address this sense of misalignment.
ITIL 4 Engagement
Service value system (SAS) of ITIL 4 enables you to collaborate more through increased communication and relationship building. For a service management company, you must deliver value and continuously strive for more. First, to derive, understand what you think is valuable and how you can coordinate with stakeholders to attain it. So, have an open remote work environment where people can ask the reason behind a decision or task.
Following the SAS method, US Social Security Administration has reduced its backlog by 11 percent. ITIL 4 can help maintain your productivity level when your employees come back to the office. Service value system creates value by upgrading your workplace culture with adequate motivation and skills.
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