People assume that the corona outbreak causes problems only for ground-level staff. In the current crisis, CIOs are undergoing triple the amount of stress other professionals encounter.
In this article at McKinsey Digital, Aamer Baig and his fellow authors suggest smart ways to surpass the front lines of economic and health crises.
Piloting the Crisis
Right now, CIOs are enduring the biggest crisis of their entire career. They must tackle anxious clients, frightened staff, financial losses, and on top of it all, cybersecurity threats.
Technology being on the forefront of the grim situation, CIOs are efficiently proving their leadership ability in the current situation. Still, they must shift focus towards the first wave of the global crisis, which is to stabilize core business operations.
Focus and Act
As CIOs, follow these ten actions to survive the first wave of the global crisis:
- As IT leaders, ensure the safety of your team members because they expect empathy and support from you.
- Communicate significant developments and work requirements with the team to avoid any confusion or delays in the deployment process.
- They must facilitate the staff with new tools and resources to work from home efficiently. Offering internet reimbursements or improved ISP bandwidth for home via 4G/5G routers is the best you can offer.
- Promote new ways of working by encouraging employees to invest in new tools and protocols that the company will reimburse them later.
- Taking proactive security measures should be a CIO’s primary concern. work with the CISOs to eliminate the leak of confidential company data from remote locations.
- Have a clear perspective about systems and applications that are vital to stabilizing. To do so, run a holistic infrastructure and network testing, and strategize to address the bandwidth constraints.
- Find ways to navigate and upgrade the traffic loads on client websites and apps. roll out self-service tools or automated-voice-response facilities to address consumer needs.
- Reassess priorities, reallocate resources, and monitor progress closely. Utilize this time to formulate smart ways to become future-ready.
- Support business leaders and C-suite executives to outline new business models with the help of advance technologies and automated services.
- Learn and understand the shifting customer behavior and come up with innovative ideas to take charge as a business leader.
Click on the following link to read the original article: https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/the-cios-moment-leadership-through-the-first-wave-of-the-coronavirus-crisis