IT GovernanceIT Health Check

Make ITIL Changes Healthy: Observe These Do’s & Don’ts

Change management is one of the most frequently used IT service management processes to reduce risk and ensure seamless assimilation of updates and implementations.

In this article at Cherwell, Brian Rieb explains that some organizations perceive change management as a hindrance than a facilitator. These organizations overlook the key elements of the change management process and remain focused on the ‘Change Advisory Board’ as a final checkpoint before release and deployment.

ITIL Change Management

Notably, change management is a powerful weapon to support each stage of the Information Technology Infrastructure Library (ITIL) life cycle. However, it is essential to identify strategic, tactical, and operational changes that need to be done to meet the service goals of the organization. Here are four essential ways to meet the intended goals of change management:

The Dos

These are some effective ways to process change management in your organization. You must take up these steps to get the desired results from change management in ITIL:

  • As changes affect both people and processes of the organization, ensure that change management gets enough inputs and assistance from all departments and not just IT. Keep your customers’ considerations in mind and do not forget to process any changes widely in the organization.
  • Deliberately contemplate the existing capabilities and resources of your organization to analyze if they may suffice the purpose of change management or not. New and diverse resources like Configuration Management Database (CMDB), Configuration Management System (CMS), and the Service Knowledge Management System (SKMS) will be required to implement the changes.

The Don’ts

Excluding these steps from the process of change management will bring the desired outcomes.

  • Be cautious of over-doing change as implementing multiple changes frequently may exhaust customers and organization. Maintain a cadence that is bearable for the organization, without disrupting the smooth functioning of the organization.
  • Always ensure that the change management introduced must work well with release and deployment along with knowledge management, service asset, and configuration management. Instead of just getting change approvals, ensure that each change is successfully managed and processed.

Click on the following link to read the original article:

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