Change ManagementProject Management

Change Management: Vital to Meet Client Expectation

In the new-age business world, change management helps the organization accelerate its response to the evolving operational requirements. By quickly integrating changes with minimal disruption to the management curtails risk and can combat emerging challenges.

In this article at ITSM.Tools, Vawns Murphy explains change management as a process of striking a balance between new products and services while keeping everything safe. To meet and exceed the client’s expectation, learning the art of change management is pivotal.

Navigating Rough Waters

Meeting the client or customer expectation means delivering what is promised to them. Modern consumers are willing to invest if they get value for their money. This willingness to spend opens enough doors of opportunities for organizations. Here are some practical advices to implement change management:

  1. Right Policy: Setting customer expectations right since the beginning of a project is vital. Look at every situation carefully before confirming or committing to the clients or customers while keeping room for last minute changes.
  2. Easy Process: Make it easy to follow the process and to make changes in the right direction. A company’s change process will be an agreement to follow a certain way of working with the rest of the departments.
  3. Ready to Change: Capture the right information to review and assess it accurately without making it an epic task later. Always keep some buffer time in hand to raise or capture change information as efficiently as possible.
  4. Ask Questions: Seeking answers to unknown facts and asking the right questions could be the variance between complaints and downtime. To successfully complete a project or product, do not fail to ask about the potential impact of the project on the environment. Also, never assume that any impact is limited to production.
  5. Be on Track: Modify the Change Advisory Board (CAB) from a time-constrained exercise to one of the most essential tasks in everyone’s agenda. Be structured enough to keep the entire work process on track while keeping the flexibility of the work process intact.
  6. Communication: Ensure seamless communication among employees and let each individual know about the change in schedule. Keep your service desk, support teams, end users, customers, and even third parties or suppliers well-informed about the changed schedule.

Click on the following link to read the original article:

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