CIOs are getting better leverage now as leaders of business transformation. More companies are realizing the interconnection between IT and business. Ellucian CIO Lee Congdon shares the IT best practices to follow for business transformation in this the Enterprisers Project article.
IT Best Practices for CIOs
Congdon narrates how they imbibed new approaches to transform the traditional software company into an agile cloud company. They have made changes to how they dealt with IT in areas like customer engagement, work management, and organizational structure. Following are the 5 IT best practices that CIOs should follow to transform business:
Customer-Centric Approach: CIOs must understand what their customers want and think about success. It is not just the project plan, or your viewpoints and promises in the planning phases or meetings. Previously, IT companies and their clients would discuss and come to a common agreement. Though it is still one of the golden IT best practices, you must be more customer-centric. Use customer success metrics like net promoter score survey to understand how aligned you are with the customer needs.
Delivering Beyond Scope: While it is advisable to complete the agreed-upon scope, CIOs must go beyond and provide futureproof solutions to customers. After delivering the product, you should go on upgrading to add continuous value to your customer relationship.
Being Agile: The world is waking up to the minimum viable product idea with faster iterations and reduced project failures. CIOs must use agile or lean methodologies to evolve products by engaging in a continuous feedback loop with customers. Resources assemble and rotate across departments in this delivery model. This gives them a better hold of the overall business and customer requirements.
Building Customized Technologies: When you develop customized technologies, you need to maintain them to leverage their functionality. Eventually, they consume more resources and CIOs retire them even before they reach the break-even period. Why not buy new solutions and services? You can replace them without worries and invest in new technologies faster.
Adaptive Power: The more adaptive you are, the more willing you are to new technologies. CIOs must have this adaptability skill to facilitate business transformation. In fact, customers choose technology services that they can upgrade over custom-made software that serves today’s purpose only.
To view the original article in full, visit the following link: https://enterprisersproject.com/article/2019/2/cios-break-these-old-it-norms-move-faster