Poor communication can result in stakeholders making bad assumptions, work having to be redone, and mistrust amongst team members. In this article in ProjectRiskCoach.com Harry Hill puts forth five communication habits we should avoid in an effort to be better communicators. Let’s look at them now:
- Only once: Mentioning things of utmost significance such as project charters just once, and then hastening on towards other topics is the wrong thing to do. What to do instead: The project manager should review the charter with the team to ensure that they are aligned with the original project objective.
- Cut out irrelevant info: Managers routinely send emails with unnecessary project documents to all the stakeholders. In this scenario, stakeholders tend to ignore this deluge of information and miss critical details. What to do instead: Tailor communication to the needs of stakeholders, while also enquiring about communication preferences (what they would like to receive and how).
- Communicating the same way: Some managers only communicate through one or two ways, namely, via phone or email. What to do instead: Expand communication mediums to also include meetings, instant messaging tele and video conferencing, internal blogs and newsletters. Face to face interactions improve communication, as they include body language and facial expressions and should be practiced when possible.
- Communication will just happen: Some people don’t want to carry the burden of communication and erroneously think it will “just happen”. What to do instead: Be intentional about communication. To this end, develop and execute a plan and request feedback on how you can improve communication.
- Failing to plan project meetings: People who call for meetings can sometimes render meetings a complete waste of time by failing to plan them out. This can leave the attendees with more questions than answers. What to do instead:
- Develop and distribute agendas prior to meetings and ask attendees if there are items they would like to include. Also, mention materials attendees should read and bring along.
- Invite SMEs who can better communicate the info and help the team analyze things.
- Determine how to facilitate discussion points and list out items which you wish to brainstorm on.
- Determine who will make the final decision: Is it the sponsor, the team, or the manager after considering the team’s input?
Click on the following link to view the original article: http://projectriskcoach.com/five-bad-communication-habits-to-avoid/