A CIO’s Guide to Vanguard’s Success Story

In this digital age, customer experience has become the key differentiating factor for any business. People expect quick, responsive and hassle-free services. Thus, to beat the stiff competition, organizations must leverage the cutting-edge technologies to their advantage. In this article at The Enterprises Project, John T. Marcante, CIO and MD of Vanguard’s Information Technology Division shares his own success story of empowering people with technology at every level of business.

How Did We Do It?

Integrating technology at every business level doesn’t require everyone to possess technical background rather a strong understanding of what can be accomplished through technology today. Marcante enforced a similar practice in Vanguard by raising the technological aptitude of people right from C-suite professional to the team members. He aimed at building a tech-savvy business unit capable of generating the desired business results.

The Role of Senior Leaders

Marcante adds that five years ago, the top-level management at Vanguard hardly had any interest or knowledge about what’s going on in the technology space. However, nowadays, most of the regular business conversations revolve around the new technology innovations like robotic process automation, API economy, and cloud. They have understood how the cutting-edge technologies can help in product engineering and innovation, thereby contributing to the overall business growth.

The business leaders have further promoted this spirit down the line to the employees by hosting regular hackathons. It serves as a great platform for employees to brainstorm ideas, communicate, and resolve real-time problems.

Shaping the Culture

The next important step was to develop mutual understanding and relationship between the business leaders and the IT group. For this, Vanguard initiated a rotational program through which the top-line management spent time with the IT teams and shared their thoughts and vision. This program helped the talented people from IT teams to transition into corporate strategy domain and acquire business insights and vice-versa. This approach created a truly blended culture within the organization.

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