CIO

5 Survival Tactics for Enterprise CIOs in 2018

Enterprise technology has new competition in town with the emergence of startups that can generate servers at the drop of a hat. The startups can adapt to cloud technologies quickly and respond to customers in real time. How does an enterprise CIO respond to competition like this? In an article for InformationWeek, Jessica Davis shares some advice from Tim O’Reilly’s book WTF: What’s the Future and Why It’s Up to Us:

  1. Listen to your customers.
  2. Decide what to do and what to host.
  3. Think of your company as a marketplace.
  4. Invest in your staff.
  5. Understand your business model.

The Enterprise Survival Guide

The first tip to improving your enterprise organization is to listen to your customers. You should have a responsive feedback loop that you tap into so you can learn from what your customers are saying. If something isn’t working or people aren’t responding to it the way you’d hoped, then you can use this feedback to make meaningful changes. Speaking of changes, you will have to decide what of your infrastructure is worth keeping and which parts can just be handled better by cloud vendors. Be honest in your assessment and resist stubborn urges to cling to what you have.

Davis continues to share this from O’Reilly on how you should think of your business as a marketplace:

“Understanding what people value in today’s economy is what really matters,” O’Reilly said. He said that airlines are doing a very poor job of providing positive customer experiences. They are profitable now that they’ve [introduced] so many fees. “They’ve become hated at the same time,” O’Reilly said. “I can’t imagine that’s going to end well…The airlines are setting themselves up for a disruption because they are treating people like a commodity and people don’t want to be treated like a commodity. Maybe Hyperloop will put them out of business.”

It’s also important that you invest in your staff. Give them the chances to better themselves through paid learning opportunities and by making it clear you care about individual growth. The team with the best people on it will be able to do the best work, so make sure there are opportunities for them to learn more at every turn.

And finally, Davis says that sometimes you need to rethink your business model and “burn some boats” in order to move forward. This is another area that will require some painful honesty.

For further discussion on these points, you can view the original article here: https://www.informationweek.com/strategic-cio/enterprise-agility/5-survival-tactics-for-enterprise-cios-in-2018/d/d-id/1330599

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