Is IT in Jeopardy?

Business is not always a zero-sum game, but a lot of businesses act that way anyway: Some businesses rise to the top with blatantly superior processes and strategy, while the rest flounder underneath, chasing their own tails. And the truth is that a lot of IT departments are floundering too. In an article for InformationWeek, Lisa Morgan describes four ways that corporate IT may be in jeopardy:

  1. IT overpromised and under-delivered.
  2. Business expectations are too high.
  3. IT has enabled its own demise.
  4. CIO and CTO roles are changing.

Hold On Tight

Many IT departments want to be the gatekeepers of all technology coming into the business, which would be fine and reasonable if IT could actually keep up with the multitude of requests. But generally, it is not possible for IT to provide such oversight at a reasonable speed, and so departments start to go rogue with their technology acquisitions. If IT asks for too much and can do too little, no one comes out of it happy.

The fact of the matter is that SaaS and the cloud have empowered the average Joe to do more and at lower cost. So while IT must continue to be deeply involved in technology in the business—for security reasons at the very least—it does not need to be as involved at the finest levels anymore. And unfortunately, the only times business units will get vocal about enlisting IT’s help is once rogue-bought technology breaks.

When it comes to business expectations being too high, however, it may not be IT’s fault:

… some businesses still have legacy cultural issues to overcome, one of which is realizing how value in their company is actually produced in this day and age.

Worse, even C-level information and technology executives may not be viewed as equals among business leaders, so they’re left out of important meetings. Rather than having a partnership between IT and the business, the business may tell IT what it wants when without understanding the entire scope of the problem and how difficult or complex the solution to the problem may be.

Lastly, not all CIO and CTO roles are clearly defined anymore. It is still being debated which roles should take ownership of analytics, and whether more roles should be created or consolidated. IT is standing on shaky footing right now. Are you confident that your IT is standing on firmer ground?

You can view the original article here:

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