IT Governance

5 More Things You Need to Know to Be a Better ITSM Leader

In a previous article, we learned a few tips to become a leader of change through impacts on the team and the organization. However, the truth about great leaders in the IT industry has more layers than that—it’s also about the person you are as an individual. Indeed, a certification doesn’t make you a great ITSM practitioner, and in order to become a great leader, you need to be a great apprentice, an enthusiastic learner, and yourself above all. Joe the IT Guy lists five things that should top of your list when thinking about your role as an ITSM leader:

  1. A certification does not make you a practitioner.
  2. Experts start out as apprentices.
  3. You can’t copy the journey of others and expect the same results.
  4. You have to be you.
  5. Never stop learning.

It Starts from Who You Are

Knowledge can measure your potential success, but it doesn’t quantify how great you are as an ITSM leader. Certifications tell others more about your ability to do one thing than if you can actually do it. As such, don’t hesitate to try new things and gain more experience. Certifications don’t make you a perfect leader; practice does. Plus, don’t be scared of mistakes. They’re unavoidable, and it’s crucial to learn from failures to move forward. Don’t dwell in the past or keep falling into the same trap.

We can often learn from what others have done and apply it to our situation. However, be aware that it doesn’t always work as perfectly, and there’s a difference between learning something and copying it. The point is to always be conscious of your work, your people, and your organization, and expect different outcomes. Imitation is not strategic consultation. Very often, you also hear people telling you, “be like this,” or “you have to change that.” However, be yourself and understand who you are; how you communicate with other people and if you can compromise your values for team goals are the key. Don’t stop learning, either—it brings you lots of joy and good opportunities in life:

When you go to conferences, interact with the people. Learn from their stories of what worked and why. When you return from a conference, share your key takeaways and post the presentation slides for your colleagues, and discuss the most important/interesting slides with your team. Do anything and everything you can to increase your knowledge and change/challenge your thought process. Remember, you are the person responsible for furthering your education and knowledge.

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