IT Can’t Make Stand-Alone Technology Decisions Anymore

Technology is no longer the job of only IT people. From marketing to finance to product distribution, technology plays a crucial role, and is a part of the decision-making processes. In writing for the Enterprisers Project, Lee Congdon says that he works with other departments in his organization to find the best combination of business process change and technology implementation. He suggests a few things to get started with a strategic approach:

  1. Evaluate the big picture.
  2. Select solutions and vendors strategically.
  3. Work together as business partners.

Deciding Down the Line

It’s important to work with your partners in early stages to ensure you have strong engagement to manage security, process, systems, connectivity, and administration in an optimal fashion. Try to understand your R&D innovations, such as DevOps deployment and other data services pioneered by the R&D team. Don’t expect your peers and colleagues to please your demands (because they’re unlikely to do so), but attempt to incorporate their best practices in your IT processes instead.

It is important to evaluate available solutions, but you have to be aware of all relevant solutions to your business first before making a judgment. Avoid wasting time and money on something that doesn’t work for your company and reduces business value. Being proactive is the key in selecting vendor partners, picking strategic targets, and building a list of solutions to pursue based on your knowledge of the organization’s internal and external staff and situations.

After selecting and finalizing your technology solutions to pursue, it can be tempting to simply move on with the decisions you’ve made. However, few decisions are stand-alone with technology. Indeed, every technology decision needs to be made in partnership with the rest of your business. You have to make sure that you understand the business requirements and business goals and have properly aligned with them. Congdon talks about what it means to cooperate with your business partners and why it is significant in the big business picture:

Collaboration also means education and learning. Your entire IT organization needs to continually learn what your business is trying to accomplish, and your business partners typically need to learn more about how their business processes really work in a technology-driven world. There are very few stand-alone technology decisions, so the dialog needs to be a combination of “how do I engage the business to understand their requirements,” and “how do I synthesize the best solution based on all of the other things going on within both the business and the IT organization.”

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