How to Reduce Bureaucracy’s Costs

Anyone who unwittingly (or consciously) enforces rules that are no longer useful is a bureaucrat. That is the takeaway from an article by Russell Bishop for the New York Times. That could mean that you are part of the problem right now! But knowing is half the battle.

Too often, individual departments of organizations will find a process that works and then ride that process into eternity. Whether aspects of it are outdated are not considered, and whether its processes are alien and ineffective when dealing with other departments is not considered either. For better processes, Bishop recommends asking yourself and your team these questions: “What are we trying to accomplish here? Why does it matter? How does our current process help our goals? How does it hinder them?” Involve customers, suppliers, and other entities for a comprehensive answer that highlights solutions that no one individual would have identified.

For further examples and advice, you can view the full article here:

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