Sometimes, even the seemingly smallest problem can grow into an out of control monster destroying everything you have worked for. For IT, this can easily become a reality. In a post at his blog, Joe the IT Guy discusses the importance of problem management and how to better prevent the problem snowball effect. There are three tips to better face challenges:
- Be able to navigate around problems.
- Be methodical.
- Beware of the “incident avalanche.”
The Cold Shoulder
Before you can properly address an issue, you must understand what a problem truly is. According to the post, “It’s all too easy to fall into the trap of believing that an incident and a problem are one and the same, but they’re not, and getting this wrong could derail your problem management approach.” When issues repeatedly occur, they should be recognized as a full-blown problem, which means they need to be addressed promptly and efficiently to avoid future disturbances.
Sometimes, problems are much bigger than they appear. You start to chip away at fixing the problem, only to discover that underneath the problem is so much more than you anticipated. This scenario might cause a slight panic, but it is important to stay calm and be methodical. To begin, you need to recognize that the problem is a problem. After that you must go on to defining the problem and gaining a more clear understanding. Eventually you will uncover the causes or contributing causes and be able to rectify the situation.
When there are a plethora of incident tickets that can all be traced back to one issue, you may have encountered an “incident avalanche.” With a proactive approach, this type of scenario can be avoided, and even prevented. Identify the root causes and fix the problem from the very beginning.
You can read the original post here: http://www.joetheitguy.com/2016/07/20/3-problem-management-tips-stop-snowball-effect/