IT Governance

8 More Tips for Getting Started with Change Management

Effective change management is a difficult thing to master, especially when you are first attempting to employ a new change management. In a continuation from a previous post, Joe the IT Guy shares eight more tips for getting started with change management:

  1. Do not blindly mimic best practices.
  2. Pretend as though your needs are unique.
  3. Fully understand the benefits and limitations.
  4. Keep people a priority.
  5. Measure the correct things.
  6. Do not allow the change advisory board to be an obstacle.
  7. Use different methods for different changes.
  8. Always remember continual improvement.

Govern and Monitor

Best practices are established because they tend to work well, but that does not mean they always will. You need to look at your individual organization and what will fair best. Most of what you will need from change management will be the same across the board from organization to organization, but you still need to check. It is best to take the “adopt and adapt” approach.

Change management’s success is truly driven by the skills of the people backing it. Those driving change need to have the right skills in order for the technology to truly help the business. Do not focus so much on all of the other aspects of change management that you forget about that most important facet, the people. Good people can make even the worst processes work, but bad people can be a detriment to even the best processes.

Agreeing on what metrics are important initially will help to ensure that the right numbers are measured. It may also help to ensure that the correct elements are implemented. Change advisory boards (CABs) can be helpful, if the correct requests are sent to them. Change management metrics can help to determine how thorough the CAB truly is.

Different types of change will require different types of methods to be utilized. Another aspect of this is to better manage the expectations about what is involved with these changes. Continual improvement is what will keep change management an effective process. This may be as simple as ceasing to complete activities that add little to no value or something more complex such as the adoption of DevOps.

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