Every great relationship begins with a solid foundation of excellent quality communication. Open communication is a necessity for great relationships, and even better outcomes. In a post for PM Hut, Patrick Smyth discusses the pertinence of encouraging open dialogues amongst teams.
Clarity Is a Virtue
Too often leaders assume things that are inaccurate about their team. This consequently makes the team believe that the leader is not interested or invested in what the team is thinking. However, the bigger problem is that these issues arise and people want to avoid them altogether, which causes severe breakdowns in communication.
According to Smyth, “assumptions are the silent killer of team performance because they are not the result of deliberate negative action.” Teams that make decisions that do not align with the vision or push for decisions to the leader are likely falling victim to assumptions.
Most people seek to avoid conflict, particularly in the workplace. Confrontations can be intimidating and emotional. However, when there are unresolved issues in the workplace, they will grow exponentially until they explode into something that likely could have been avoided. This can especially be seen in personal relationships because people are too afraid their confrontation will result in them losing a dear friend.
These resentments and negative opinions need to be addressed in the workplace immediately so they do not additionally negatively impact performance. This is a highly uncomfortable discussion to have, but it is a necessity. If both parties remain focused on the desired business vision, then the conversation may go a little easier.
One of the most effective forms of communication is non-verbal. If a person says they will do something and they follow through, this shows commitment and will help to reduce negative assumptions and improve relationships.
Open dialogue needs to be a habit of the team. This will not only help in the avoidance of uncomfortable discussions, but it will help team loyalty. You can read the original post here: http://www.pmhut.com/manage-team-performance-through-an-open-dialog