In the greatest crisis, when scope has exploded and the bathroom is on fire, can you keep your cool for your team as a project manager? The data these days clearly shows a link between successful leaders and high emotional intelligence. In a post for the Association for Project Management, Eleri Evans takes a brief glance at what she sees as five vital aspects of emotional intelligence:
- Knowing personal emotions
- Recognizing and understanding other people’s emotions
- Managing relationships
The first two points go hand in hand. It is hard to say you possess high emotional intelligence if you do not even take the time to examine how you yourself react in various types of situations. Figure out how you feel when people give you bad news or criticize you, and then think your way through how you might be able to handle those situations better. When you master your own feelings, you can channel otherwise negative energy into positive directions, which in turn allows you to resist volatile, knee-jerk reactions to problems.
About self-motivation, Evans writes:
Project managers who have an internal passion for achieving goals tend to be more focused on the end delivery. Working on short term tactical activities, without the horizon of the end goal can lead to projects using a lot of effort achieving short term results that end up being off track. This can demotivate a team. A project manager who uses the short term goals as stepping stones to the end objective and can communicate progress and motivate not only themselves but the wider team.
Once you have learned and mastered your own emotions, it is time to do that again with each member of your team. Understand when each individual needs added pressure or added support in order to produce the best work. Over time, you will build relationships that allow you to deftly overcome obstacles that would spell the doom of less intimate teams.
You can read the original post here: https://www.apm.org.uk/blog/does-your-ideal-project-manager-look-something