IT Governance

5 Things that Should be on Every CAB Agenda

You’ve got your business and IT folks assembled to approve, assess, and prioritize change requests. Knowing full well that this is the most important thing an ITSM-focused outfit can do, you feel the pressure to get it right. Well, fear no more, since Greg Sanker makes available the five essentials of every official Change Advisory Board (CAB) meeting.

Five (Small but Powerful) CAB Priorities

  1. New Requests for Change (RFC)
  2. Changes Implemented
  3. Standard Changes
  4. Change Schedule
  5. Continual Service Improvement (CSI)

It should come as no surprise that a review of proposed changes or RFC should be the focal point of any CAB meeting. You’ll want to invite (aside from the ‘Change Requester’) the appropriate technical experts and subject matter experts (SMEs) in addition to any key decision-makers.

The second important consideration is continual improvement:

This agenda item is important to solidify CAB’s role in managing the entire change lifecycle (and not just a rubber stamp committee.)

When CABs review failed changes and take the time to consider why a change failed with the purpose of follow-up action, there are positive ramifications for the organization outside of any post implementation review. And regarding the third item, it almost goes without saying that a CAB is responsible for preapproving standard change requests, with the qualification that requests should also be reviewed if the change results in any adverse impacts on operations or services.

Then there is the change schedule. This deceptively singular item is loaded with obstacles and pitfalls, to which any experienced CAB member will attest. Aside from proper sequencing of changes, members will want to check for vacation dates, staff training days, and normal disruptions that are part of the business cycle (holidays, year-end closures, sales peaks, etc.).

The last recommendation is simple but powerful. Keep a Continual Service Improvement (CSI) register. This is merely a list of ideas for improvements. Remember, positive changes always start small.

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