IT Best Practices

3 Ways to Keep IT from Becoming the ‘Department of No’

‘Yes men’ are as a rule pretty useless for business success, so imagine how much worse a ‘no man’ might be! How do you create a culture where IT tries to say yes as often as possible? Cliff Tamplin writes for The Enterprisers Project with three answers.

A Positive Trio

Before even getting into his core three, Tamplin says that IT’s best general method for keeping open-minded is to listen closely for what the business really wants. Usually, it is matter of semantics and conflicting definitions that might make a task sound reasonable to the business and yet horrific to IT. It is from this starting point that Tamplin jumps into his three solutions.

First, if a request truly is impossible to satisfy, explain exactly why that is impossible. If you say, “You can’t afford this,” or, “It would take forever,” that is just a conclusion that you have not adequately supported. Take the effort to get you both on the same page.

Second, in all likelihood, the business is probably asking for something bigger than it actually needs. Get to the heart of the issue to decide where the true value lies in the project. After that, you can perform this final step:

Once you’ve got a better idea of the root of the request, find a way to start small. A good IT person always starts with a limited build and makes sure that it is architected in a way that you won’t have to re-engineer it and start again later. Most companies start with that intention, but don’t design it that way and are stuck with it for years.

In the best case scenario, IT’s only two answers to “Can it be done?” will be either, “Yes,” or, “No, but we can do this instead!” You can read Tamplin’s original article here: https://enterprisersproject.com/article/2014/9/three-ways-keep-it-becoming-department-no

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