IT Governance

Is the Lack of ITSM and ITAM Alignment Causing Application Sprawl?

Both ITSM and ITAM are sleeping on their watch, the gate is open, and the applications are pouring in. John Hall for the blog Evolving ITSM is yelling for them to halt. A CapGemini study points to the prevalence of application sprawl and its ramifications for IT.

Application Stampede

CIOs and IT decision makers who were interviewed offered a growing consensus regarding the problem of application sprawl. These leaders increasingly sense that too many applications are being procured, while many agree that most of these applications are not crucial to the function of the enterprise or IT outfit. Most of the unneeded assets are streaming in from the cloud. They are gobbling up budgets and time while creating redundancy and waste:  

How can IT possibly aim to control this sprawl, understand its impact, pinpoint its risks and remove its vulnerabilities, if there is no unified overseeing function? Who is tracking which users are entitled to which services? Who ensures that users are equipped with the right services, and who removes their access once they leave, to ensure both data security and cost control? Who can identify the impact on key services if an application is removed or consolidated?

Who Let the Dogs Out?

ITSM overlooks the asset management aspect of its mission and ITAM plugs away addressing supplier and infrastructure concerns while excess applications run rampant across the company. Unsurprisingly, the two divisions responsible for the control of applications lack communication over this shared issue. Perhaps each one expects the other to handle the problem. Either way, the procurement of software services, physical kits, and critical knowledge is being overlooked.

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