From Project Management Office (PMO) to the Service Management Office (SMO), the world of IT can be full of strange terms that are hard to define. A blog post on ITIL Blues takes a crack at explaining what an SMO is and isn't. Let’s start with the six things an SMO is:
1. A dedicated part of the organization
2. A source of expertise on Service Management
3. An adviser
4. An owner of knowledge who ensures the organization is educated and up to date
5. A measurer who defines, collects, and reports on metrics
6. A manager of stakeholders including: top management, CIO, and process and service owners
However, an SMO is not a PMO. They often work together, but they are not the same thing. Even though the SMO might be a shared service or an extension of the PMO, it is not specifically meant for projects. The definition might still seem hazy, but remember to think of the two as separate but related entities. The two sometimes go hand in hand, but the SMO can also stand on its own.