Legacy Support

Dauntless: Using ITIL in Application Support

dauntlessApplying ITIL to Application Support may seem like a daunting task, but in this series of blog posts, Bob Anderson makes it plain. Through explaining the Continual Service Improvement phase, Service Operation, Service Transition, Service Design, and Service Strategy, Anderson makes it clear just how ITIL is able to help organizations better explain the services they provide, provide that service with more stability, and be prepared for contingencies. Anderson goes one to explain how ITIL when applied to Application Support allows for alignment of new or changed services with business goals, and how ITIL consistently allows for alignment between the business customer and Application Support team. 

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